Last july our 8 year old cat Jam suddenly collapsed and we were forced to take him for emergency care. When we brought him in, he was panting, but he was consious, and aware of what was going on around him. The receptionist took him from us and took him in back. We sat for about 45 min..finally the vet comes out and says he's critical, and not doing well at all. At this point instead of letting me see him, she says he needs to have blood work done and it'll cost $200...fine, do it, this is my baby. After another 45 agonizing minutes, they finally call us back. The vet tech is explaining his blood work. According to them, his heart, liver and kidneys were all failing. As I'm hysterical by now, i asked if he was suffering and she said yes. At this point, the vet rushes in and very coldly says 'Yeah he's not doing good..do you wanna see him?"" She says he was in an oxygen tent, my question is why would you take him out to blood work. She's grilling me about his health and I said up to an hour ago he was fine. He was playing, at dinner...than suddenly collapsed. We thought he had a seizure. I was basically forced to put my cat down, and they rushed me out after. I couldn't even say a proper goodbye. As we're leaving there's the receptionist ""that'll be 567.00"" with a smile on her face. On top of that it took over 3 weeks to get his ashes back. I will never take my cats there again, and I do not recommend them to anybody. They were cold and uncaring, all about the money.
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