From the moment they came to my place on the east coast it was a bad experience. One of the first things the ""foreman"" of the crew said was that each crew member is typically paid a gratuity of between 7% and 10%. There were 4 crew members. I was not prepared to be told I needed to tip them.
Next, I was told I could pay 50% up front on my credit card and the balance in cash upon delivery. They charged 100% of the cost up front leaving me with practically no credit on which to drive across country with. I had to borrow money from family and use a debit card for hotel stays and meals due to the stupidity of the office personnel. The communication with the company to resolve this was exceptionally poor with everyone pointing fingers at everyone else. I spoke with a woman named Dana several times and each time she acted as if it were the first time she's spoken with me. The sales rep was great in the beginning but did little to assist when there was a problem.
Their packing job was the worst. I had an antique marble top to a buffet that has been moved many times by Allied and it was always crated and had never been broken or chipped. This time it arrived in several pieces - some very small - which was noted on the form when it arrived in LA for storage prior to being moved into my home. When I called to ask about restitution, I was told to take a picture of it. I can't even move it due to its weight!
When they unloaded the van, many pieces were put in my garage and in no discernible order. There are boxes placed behind heavy furniture that are impossible to get to.
My expensive racing bicycle arrived broken as well. I don't know what else is damaged since I can't get to the boxes to open them. I am waiting for a friend to assist me. Not easy to find someone when you are new to the area.
I would NEVER recommend this company. I'd rather pay more to Allied which is a much more professional company. I have learned my lesson: you get what you pay for.
IF YOU VALUE YOUR BELONGINGS AVOID USING THEM AT ALL COSTS. A SCAM COMPANY.
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