I called these guys to fix my Whirlpool Duet washer that was not draining in the beginning of July. A very nice repairman came and I thought fixed the problem. He ran the washer while he was there and it worked. As soon as he left I threw in some laundry and it didn't work. I called Capital City Appliance right away and I had to wait another 3 days for my washer to be fixed.
Then a week later my dryer quits so I call Capital City Appliance again. This time the repairman was a little rude and kept asking me what I thought the problem was. I told him the dryer wasn't heating up and so my clothes were not getting dry. If I had to guess I would say it was the heating element, but obviously I am not a repair man. He told me when he was done that it was a blown thermostat. I do maybe 2 loads of laundry over the next week and by the 3rd load the dryer doesn't heat up again. I call Capital City 1st thing on a Monday morning and tell them that I want my dryer fixed either later today or tomorrow. I was told that I had to wait until Friday.
The store manager, Terry, called me around 10:30 telling me I had to wait until Friday for my dryer to be fixed because I am an idiot with ac clogged vent who has now blown my heating element. Nice customer service! She diagnosed this over the phone without ever coming to my house. When I asked for the name of the owner, Terry informed me his name was ""John"" and ""that's all I need to know"". I hung up on her as I will NEVER allow anyone from this company in my house again and called another repair company. The other repair company showed up 1st thing the next morning and checked my vent (which is something Capital City Appliance does not do!) and said it was clear and there was good airflow. Then they went to repair my dryer and the problem was a blown thermostat! Funny, didn't I pay Capital City Applicance $200 to fix that a week ago!?! It cost me another $90 to have it fixed again at less than half the price. By the way, the company that fixed my dryer for less was Northwest Appliance, they are great,
more