They have been responsible for servicing our generator for the last 2 years - since it was installed. The power has gone out twices since and both times the generator has not worked. In addition they have not been available to fix the generator or professional enough to return one of many messages. Interestingly, given the number of people talking about power outages post Irene there were a number of people discussing their generators at the gym and a few people mentioned Cannondale as their service provider and all said they or their friends were upset that the generators weren't working or could not get get any service. Completely inept. Hard to imagine them maintaining a viable business.
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