I went in to the Hampton location for a haircut and eyebrow wax. I specified I wanted my hair a few inches below the shoulder; the stylist cut the WET/SHAMPOOED hair a few inches below!! Obviously she does not know that wet hair is longer than dry hair. And she cut to that length immediately, instead of being conservative and cutting a little at a time. My eyebrow wax was fine, but the employees at the Hampton location are generally fake, overly interested, overly complimentary, and seem to be incompetent. Go to the Newport News location. I went there for 3 years and never had a single problem. The Hampton location is closer to where I now live, so that is why I went (I had also gone last year and found the personnel to be disingenuous and unskilled.) Never going back!
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