We hired HomeLovers to manager our Phoenix area rental approximately two years ago. Noel Pulanco worked with us in the beginning. I will say he was very pleasant and helpful at first. However after we signed with him, he was nothing but rude and uncooperative. If you search his name on the internet, you'll read a common thread of his behavior - I'm not saying anything that hasn’t been stated about him before.
HomeLovers has a nice online system for renters and owners; but I will say they are very expensive and don’t offer good customer service to support their high fees. BEWARE IF YOU CANCEL MID YEAR, they will charge you property management fees for the remainder of the year, regardless of the situation. Other fees such a mandatory walk through each year to access the property, a yearly property mgmt. fee (outside of your monthly fees), etc. are ridiculous. Also, I would suggest not using them do any home repairs on your behalf. We did for painting of the inside of the house and it was a terrible job.
At final walk through of the property, HomeLovers never noted a shower head missing from the master bath (there was just a pipe sticking out of the shower wall), or missing blinds or burners from the stove. And of course we had to pay a fee for this final walk through - only to find out later they missed these items and were later at our expense.
Finally, there is a reason that they are no longer members of the BBB. Their membership was revoked on 1-13-2011, and they are rated an F with the BBB.
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