My wife and I have used Barks 5th Avenue on several occassions.....so you think we would be considered as loyal customers.....WRONG! We left our yorkie there for boarding ONLY.....no grooming. The groomer mistakes our dog with someone else's dog.....shaved off half the hair on his back before she realized it was the wrong dog. Yes...you are thinking just like me....dont the dogs have on name tags.....yes they do! So my wife talked to the MANAGER about the incident and she said she would comp a 50% grooming for the next visit....if you are thinking like me..mmmmmm NEXT GROMMING....NO...DIDN'T REQUEST THE FIRST ONE! SHE WAS VERY RUDE TO MY WIFE ON THE PHONE AND TOLD HER TO COME GET THE DOG, NEVER COME BACK AND HUNG THE PHONE UP IN HER FACE. I spoke with the OWNER... SHE TAKES UP FOR HER MANAGER.....NO ONE IS HELD ACCOUNTABLE AND SHE CLEARLY STATES ""YOU AND YOUR WIFE ARE OVER REACTING...THE HAIR WILL GROW BACK
more