My AC went out on Sunday during this awful heatwave and I called first thing Monday morning for service. The office staff was so nice, gave me a window for a tech to come out that afternoon and he arrived right in the middle of the timeframe (not late as so many vendors are). Carl was very knowledgeable, tried doing a fix, but my unit was just too old and needed replacement (I knew this was a possibility and was glad he tried the fix first). Once again, I contacted the office staff with some questions about the unit I was purchasing and scheduled an appointment for installation the next day. Elaine was VERY helpful, friendly and able to answer all of my questions. The pricing was very reasonable. The installation team once again showed up right in the middle of the window of time I was given, with smiles on their faces ~ even though they're working in triple digit temps!! One other note - the temperature in my house was oppressively hot by Monday, so they brought me a window unit to help get through the night until the condenser was installed. Every person with whom I interacted was professional, good natured, and willing to do all they could to make this as painless a process as possible for me. I have heard many good things through the years about this company, and I am happy to say that they were as impressive as I've been told. Very highly recommend!!
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