Last Thursday evening, a man snatched my bag from under the table. Upon reporting it to the owner, he never apologized, he never showed compassion or sympathy, he never offered any type of compensation, and he never made any effort to help catch the thief. Believe it or not, the owner actually encouraged me to write this review to tell people they are not safe at his restaurant. What is ironic is that he saw the thief loitering around the restaurant for about 20 minutes, but did not ask him to leave because he was not hurting anyone. (The back door was wide open, with no camera on the door because the owner says he can keep an eye on it while he works the bar; keep an eye on it he did - he saw the thief enter the restaurant and walk around while talking on his cell phone, but never asked the intruder to leave). The owner also would not speak with the police, even though he could perfectly describe the thief to me.
It is this attitude that would never bring me back to Andula again. It has now been four days since the incident, and the owner has refused to respond to my calls requesting information for the police and my insurance claim.
I hope you never get robbed, but more importantly, I hope you never have to deal with the staff at Andula, because they obviously have not been trained in customer service...even if the food and drinks are good.
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