I booked a move for our mother and everything was set until two days before the scheduled pick up when I was called and informed the move was ""unserviceable"". I had to really raise an issue over this or we would have been stuck with an elderly woman in an apartment with limited income and no furniture or bed until we made new arrangements. I complained and they got the pick up back on schedule. I didn't like the last minute dumping and the effort it took to get delivery back on track - but to their credit they did schedule the pick up on time.
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