I have no words to describe the idoits that they have working here .my husband called in to make a payment instead of waiting for the automated payment . I knew it was a bad idea cause these people are so far behind in there customer service . Well after we called to make the payment , we noticed there was a withdraw for a 2nd payment so my husband called to ask why are they taking another payment for this month .She turns around and ask if my husband TOLD them to cancel the automated payment ? Of course not , most company have it setup that if u make a payment earlier then due date it cancels it .Like the words ,""I WOULD LIKE TO MAKE THIS MONTHS PAYMENT NOW ""wasnt a clue. We probably called once a month in the past 5 months to get a statement sent to us ,til this day we still have not seen one .This wasnt the first time we called in to make a payment ,the othe girl was a bit brighter she canceled the auto payments . We're on a tight budget ,now cause of this our account is full of red balances .STAY AWAY FROM THIS COMPANY , taking the bus is way better then having to deal with them .
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