So my husband and I bought a pool through Del Val. They subcontact the installation through one of two companies, one of them being J &M pools installation. (Should mention that BBB does not have a record of them being an active business). First, Del Val brought out the wrong equipment for the installation and of course we didn't find that out until they showed up at 6:30 a.m. They were happy to replace it, which they did. Then the installers came back, at 6:30 a.m. on another day and installed the pool. They said to call them the next day when the pool was filled to install the filter. We did and they NEVER came. We called several times, including calling Fred at Del Val. Finally, J & M call back and said that they would be there at 5:30 a.m., yes I said 5:30 a.m. on saturday to install it. THEY NEVER CAME AND NEVER CALLED. Can you imagine getting up at that hour on your day off!! When we finally called them at 7:00 a.m. they said they knew they weren't coming the night before but decided it was too late to call us. Promised to be there be/t 9:30 and 10:00. What do you think happened?! I had to call Fred, again, at Del Val, who never called me back. Then began ducking my phone calls because he didn't have an answer for me. Finally they showed up at noon to install. Do not use this company!!! Customer service is a joke and you will end up being frustrated and irritated. Not worth your hard earned money!!! You have been warned.
more