Dear Gary:
Someone once said that we dont always know when we are receiving good service, but we certainly know when we arent. Exceptional is defined as well above average, unusual and far superior to the accepted norm.
The entire staff of Service Engineering, meets to select a candidate for our Exceptional Service Award. Candidates are companies or individuals who are nominated because they provided and demonstrated an outstanding level of service to us that greatly exceeded all of our expectations. Also required is that we would welcome the opportunity to do business with them again and would refer them to our family and friends. We term this Exceptional Service. Unfortunately, there are some times when we dont feel we can present this award at all.
Because we are dedicated to providing this high level of service to our clients, we have become acutely aware of when we are receiving it from others. We wanted you to know that we saw and felt such outstanding service from you.
Gary Olson, it is our honor to present you with Service Engineerings, Exceptional Service Award for the month of July 2011.
Thank you for a job well done.
Sincerely yours,
Brandi Walters
Managing Director
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