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Service dept is very unprofessional! - Review by citysearch c | Peruzzi Mitsubishi

Peruzzi Mitsubishi

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Service dept is very unprofessional! 7/30/2011

I took my car there to have my a/c checked as it was blowing hot air. I was told the freon was low and need to have it refilled. I believe they also added some dye to check for leaks. I was charged about 200 dollars for this. Now 2 weeks later the a/c was blowing warm air again! I took it back to them and after all the diagnostics they told me they did not find any leaks and were not sure what happened. There recommendation was the a/c system itself was old (the car's only 5 yrs old!) and that it had to be replaced. Their quote was $3500! So I took it to another service center for a second opinion. They told me the freon was low but no major leaks. They refilled it for about $100. And I did not see the freon problem again and its been over 2 months now. Now, I called back Peruzzi Mitsubishi to complain about their service. They refused to acknowledge their fault. All they had to say was, "We are not sure what the other dealer did different". If all they know is recommend replacing the entire system (a/c in this case) to their customers, then they shouldn't be doing business! I am definitely not going back there! more
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