I called D-Boy because I had a problem with my 8 year old Kenmore dryer. I was reluctant to make the call, since online reviews were not stellar. I asked the service department about the reviews and they told me that they are working with the customer to resolve the problem, so I thought, ok, that's a good sign.
I paid $88 for 1/2 hour of a technician time. I explained the problem and he recommended 2 parts to be replaced. I asked him if he is sure that it will fix the problem he said he can't guarantee it but he thinks it will. I asked if the part does not solve the problem, am I responsible for the part, he said yes.
So let me outline the cost:
Initial service call: $88
Parts: $~170
Second Service Call to install Part: $40
Guarantees -- none!
So, I ordered the 2 parts that he recommended for $65 including S&H from an online retailer and had a technician install it. (D-Boy did not accept replacing a part purchased from a different retailer). The problem was not fixed. The heater is still not running despite changing the heater relay and control board.
So I called D-Boy again: I'd like to schedule a second service call. How much will it be? Another $88 for the first 1/2 hour plus parts, and $40 for each additional 1/2hr. I expected to pay $40, since this is a continuation of the previous problem. What I should have expected is a refund for poor service!
I can't see how it is at all reasonable or cost effective to expect a customer to use D-Boys to fix anything. The total cost if I had D-Boy do everything would have been well over $400 which is almost the cost of a new dryer.
I believe that there was a misrepresentation of the service. Technician gave an ineffective diagnosis, van was not sufficiently stocked to replace a part without the added cost to me, and as a result, I ended up making the wrong decision. Had I knew that it would cost me >$400 to fix my dryer I would not have bothered with a service call. I would have just bought a new dryer. As a result, I feel cheated, and perhaps should have taken the online reviews more seriously!
If you need to repair a dryer, go somewhere else -- Yale appliance, for example.
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