I would have never thought that it would have to come this. We recently fell on some hard times and was not able to pay our care note when it was due. So I called to get a deferment for a month so that we could make ends meet. Well the woman I spoke with had responded with a smirk in her voice. She stated that the only way I was getting a deferment was by providing them a copy of my current bills and then it had to go in front of a committee which could take about 7 to 10 days before they would respond back and that still did not guarantee that we would get the extension. We had never missed a payment and we are down to our last 6 months and we have had more drama with this company. I called to make a payment over the phone and the customer service rep transferred to me to lady name (I cannot speak it). The most rudiest person ever. How do you hang up on a person who is trying to make a payment. When she got to the phone the first thing she said was if you are not paying the amount past due we have nothing to talk about. I said what a minute lets start this conversation over I am calling to you to make a payment and you did't even give me a chance to say what I was paying. She asked was I paying the amount past due I said no and before I could say another word she hung up. Foolishly I called back and they said she was the only one I could talk to because she had my account. They would not let me talk with a manager, just her. Needless to say they put her back on the phone and she was yelling the entire time telling me I was not going to dictate the conversation. I said to her I am trying to talk with civility and you start being nasty. Her exact words were I am not customer service and I don't have to be nice. I was tired of talking and I asked what did she need from me to make this payment over the phone. She was still nasty while taking information. People if someone ever mentions C&F Finance just run, run as far away as you can. We cannot wait till this is over. 6 months left unless we hit the lottery somewhere then they would be the first person we pay off.
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