I made an appointment for this past MONDAY 6/6/11 when I couldn't originally get a desired one for any of summer hair months I desired I went to the next year. I saw an attempt to contact me two weeks ago, but no message. Monday came I called before leaving for my scheduled appointment and there was a message machine on as they were closed!!!!! I called again as I thought I heard no Monday scheduling in their message, they changed their days of operation after selling 1000 groupons excluding Mondays since last year, I left a second message indicating just that. I was called back shorly thereafter stunned and was told they were doing something to the store and needed to ventilate, still 'not' owning the change of operation days.
I not given any accommodation what so ever!!!! I am not sure who she was, but I made plans and that included time for Coppola Kerratin process then two weeks later color and then and grand affair of travel plans- Plans to laugh I see. I tried to get a re scheduled appointment for anytime for the next four days as I was the one inconvenienced, all reasonable requests especially waiting for almost a year for this timely event...Her attempt was to give me an appointment on a Sunday weeks from now..or on a day where the staff would be fill ins for appointments... never to do a Coppola Keratin treatment on your hair!
She claimed that she would try and rearrange some schedules of others to accommodate me, SHE NEVER CALLED ME BACK AT ALL!
That woman was awful to me, I WASTED MY VALUED TIME, NOT EVEN A RETURN PHONE CALL!!! I wrote to them from their website and also no response. This is abhorent for a business to do and I am FURIOUS...! These are services I 'PAID' for already!
I would NOT trust people who lack respect and care nothing for someone they have essentially harmed. I have never been treated so poorly. I am stunned and screwed... for Services I already paid for, and appointment I already scheduled and only couldn't imagine having to alter a scheduled appointment so such a degree. I would think twice or even a bit more before making an appointment here. Everything I have read regarding the owner Stacey Weinstein is not what this experience has shown me...
Rosalie MB
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