1ST STAY IN THIS BEAUTIFUL PART OF SANTA CRUZ. COULD NOT SLEEP THE 1ST NIGHT. BEDS ARE AS HARD AS GRANITE, A BIGGER PROBLEM WAS ALL OF THE NOISE IN THE COTTAGE. THE WATER HEATER WAS EXTREMELY NOISEY. SOUNDED LIKE POTS & PANS CLANGING ALL NIGHT LONG. THE REFRIGERATOR WAS ALSO VERY LOUND. I FIGURE I WILL TALK TO THE OWNERS (DAN & HIS WIFE). THEY WILL GET IT TAKEN CARE OF....NOT THE OWNERS ACTED LIKE I WAS THE BAD GUY FOR BRINGING THIS TO THEIR ATTENTION. HE STATED ""THE WATER HEATERS MAKE NOISE AFTER 4 MONTHS OF USE, YOU WANT ME TO CHANGE THEM EVERY 4 MONTHS""... NO I WANT SOME PEICE & QUIET WHEN I STAY SOMEWHERE. DAN KNEW OF THE ISSUES & TOLD ME ""THAT'S JUST THEY WAY IT IS"". I EXPLAINED I WOULD HAVE TO STAY SOMEWHERE ELSE IF HE COULD NOT RESOLVE THESE ISSUES. HE SAID FINE, LEAVE. BUT YOU ARE NOT GETTING A REFUND FOR THE 2ND NIGHT. I HAD TO FILE A DISPUTE WITH MY CREDIT CARD COMPANY. BOTTOM LINE.. LACK OF CUSTOMER SERVICE, BAD EXPERIENCE & WILL NEVER GO BACK & I WILL TELL ALL I KNOW TO STAY AWAY FROM HERE.. DAN ALSO THREATENED ME, HE STATED I BETTER NOT SLANDER HIM ON THE INTERNET BECAUSE HE HAS ALL OF MY INFORMATION (PERSONAL & CREDIT CARD)....NOW I HAVE TO WORRY ABOUT THIS ALSO.... THE BEST WESTERN IN APTOS WAS A MUCH BETTER CHOICE.. PS WHILE CHECKING OUT OF HERE, ANOTHER LADY WAS CHECKING IN & WAS IN A HEATED ARGUMENT WITH THE OWNERS WIFE ABOUT RESERVATIONS. HIS WIFE HAS A VERY HARD ACCENT & YOU CAN BARELY UNDERSTAND HER, SHE HAD THIS LADY SHAKING WITH ANGER!!!
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