I had arranged to have my car serviced at Norm Wagner, it was a perfect arrangement: Drop off the RAV 4 and have it serviced and repaired while I was on my honeymoon. Norm Wagner Toyota was recommended from a friend and my RAV 4 needed service desperately.
The car dealership is conveniently located parallel to Route 2 on Old Union Turnpike, Lunenburg, Ma. It is a huge red and white modern building with every color and style of Toyota imaginable. I was excited because we were looking for a first vehicle for my step son. Thinking when I pick up my RAV 4 from service we could spend some time looking at used cars for Travis.
The sales people courteously directed me to the repair services. I was assigned a Service Coordinator; He will be in charge to ensure my car will be service with quality and the most efficient way possible. He gathered the information the usual name address make and model and asked what service I needed. I explained: 100,000 mile services, rear brakes, shocks and a new battery for the remote. Explaining to him I would be away for two weeks on my honeymoon and expect to pick up my car upon my return. He chuckled as he assured me the RAV 4 would be ready in a few days but it was OK to have my car in the lot until I returned. I left feeling confident and trusting my RAV 4 was in good hands and could focus on the wedding and honeymoon.
Upon my return, Monday the 27th I call the dealership to inquire about the costs of repair prior to my arrival. After being transferred to four different lines a person informs me that my Service Coordinator has taken two personal days, I should try to reach him on Wednesday. Are you F_ _ _ ing kidding me? Thinking this to myself
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