I was pleased with the hair cut and blow out I received after purchasing a package on a local couponing site, so much so that I wanted to schedule a follow-up appointment with the same stylist. After one failed attempt to reach a customer service rep DURING business hours I decided to give it another shot the next day. I have been on hold for the past 16 minutes and still have not been connected with anyone. Overall very disappointed with the level of customer service provided both on- and off-site.
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