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Eric Burke personifies Top-Grade Customer Service - Review by citysearch c | Nextstep Properties

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Eric Burke personifies Top-Grade Customer Service 6/27/2011

I have had the pleasure of availing myself of Eric Burke's services on two separate occasions as a landlord. It was a chance meeting that now, for me, is a long-term alliance. Eric first helped me with the rental procedures of a property in Boston. In addition to Eric's courteous mannerisms, absolute professionalism and his deep knowledge of the rental property market, what struck me about Eric was his genuine sincerity and honesty. Without accepting any advance fees or even bringing up the topic of money, Eric helped me out tremendously with the dicey procedures of renting out a property. He gave me a lot of valuable advice along with the pitfalls to look out for, and all this was done without signing a contract or any exchange of money. My second encounter with Eric was for another property near downtown, and Eric was involved with me right from day 1 when I first visited the property. I rely on Eric for his advice and his suggestions on many topics including: his suggestions on the rental worth of the property, the amount of repairs/renovation it might need, the long-term and short-term issues, the things to watch out for during inspections, the right questions to ask the condo association, the appropriate offer price etc. Eric does his job with an honesty and almost selfless dedication that I haven't seen in other brokers that I have worked with. He is available practically around the clock as needed, and I never had to wait more than 5 minutes to get a response to my emails. His approach to his business is one where he is looking to form longer term relationships rather than a short-term profit, and this is something that I really appreciate and respect. Overall, working with Eric felt like working with an old friend (from the day one). I couldn't have asked for more. Very highly recommended! more
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