I went to Polished as a referral from my stylist. Expecting good things, I was open to the experience. Although she stated that she would not return due to the unfriendly attitudes she experienced, I wanted to form an opinion of my own.
The pedicure I received did not last at least ONE week before looking old. I regularly get pedicures every two weeks, and I know a good pedicure when I receive one. The young lady who did my pedicure said ""hello"", and that was about it. Friendliness is not one of their strong points. I was shocked to feel the same coldness with my threading experience.
Fortunately, the young lady who did my manicure was much better and I enjoyed her services. She was friendly and professional. She also gave me some great advice with caring for your nails when wearing the gel polish. She was great.
It appears that Polished promotes itself as an upscale establishment. If that is the case, professionalism and personalized service need to be the norm and not the exception. I would much rather spend more money at a real spa than to waste my money at a place that just ""plays"" spa.
Although there were a few more things that influenced this review, I won't go into them. I'll just say that Polished really should invest in some intense customer service workshops with their staff. Fancy decor and unique treatment names will never be a substitute for good service.
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