My son's Blazer overheated and rather than continue to drive it, risking further damage, he had it towed in for a diagnostic check. We felt safe having the tow truck driver leave the vehicle at Kneisel's after closing hours and we talked with our service representative this next morning. As is our usual experience, Mike patiently and thoroughly answered questions about results of the diagnostic and reviewed options. He did not press us to make an immediate decision and gave us time to weigh our options. My son and I both value the expertise of your service representatives and rely heavily on that expertise. Because of the age of the vehicle and the amount of money that had been put into it over a period of time, we declined further repair and donated the vehicle to charity.
Thank you again for another 5 start experience :)
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