I got a restaurantdotcom certificate this evening for Spinners and went to use it a few hrs ago. I gave them the cert, ordered the food, and when the bill came the waitress said, you know what we don't accept these anymore. The manager then comes by and says, sorry, we told restaurantdotcom to take it off, so we don't accept them anymore. Needless to say they refused to accept the cert, and I was annoyed. Call the owner if you want, was the suggestion we were given.
Now I'm not one to generally complain, but there is no chance I would have even thought about going to that place if I hadn't seen the ad and gotten the coupon on the website. If the restaurant was no longer accepting the coupons, they should have put up a notice, or at least told us when taking the coupon.
The 'manager' who did not want to irk the owner by accepting the coupon, raises several concerns. First, that her owner would tell her not to accept gift certificates indicates a financial crunch where they cannot even back up their advertising. Second, that a person claiming to be a manager did not have the authority to accept the certificate anyway, seeing as how it achieved its intended purpose.
I'm not looking for a refund or any sort of compensation from Spinners. I just want to wish them the speedy failure that often befalls such badly managed and shoddy places. Judging by the crowd that was only there for the free poker night, and that nobody was actually buying anything, I think Spinners is well on its way to losing a lot of money. I think it is fitting.
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