We had to shut off our water in the middle of the night after a pipe snapped when someone stood on an outdoor faucet while trying to climb into a high window. They didn't get into our house, but they left a huge problem behind. Water was pouring down one of our basement walls. After reading other people's on-line reviews, I called Roto-Rooter first thing in the morning. The person on the phone was helpful, and set up an appointment for the early afternoon. We wanted some time to clean things up before starting the repairs. A little more than an hour later, we got a call from a plumber in the area, who wanted to know if it would be OK if he came earlier. That was fine for us, and he was at the house within 30 minutes. He was careful, courteous, and took time to explain the damage that had been done, and what would be needed to make the repairs to the pipe on the inside (at top of basement wall) and to the garden faucet. He had to shop for supplies that he didn't have on his truck, and even made sure to come back with foam so that he could leave a good seal around the pipe where it goes through the wall of the house. I was impressed with the care he took to do the job well, and with his helpful attitude. I hadn't realized until today that Roto-Rooter provided full plumbing services. We would definitely use them again, and I was also pleased to learn that we can request the same repairman ((#523) in the future. I thought that the price was fair, given the quick response time and the quality of the work. I also appreciated the printable $40 coupon.
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