I recently began going to Polo Springs Veterinary Hospital because of a negative experience I had with a vet that I'd been going to for years. The first time I called Polo Springs to inquire about their facility, doctor credentials, services, hours, etc. I found the nurse to be very friendly and informative over the phone. She suggested that I come to the hospital (unannounced) for a tour, so that's exactly what I did. I found the facility to be very impressive. Their entire surgery area could be viewed through a solid wall of windows - from the front lobby!!! The rooms were all windowed so that I could see throughout the hospital. One of the nurses took me on a tour and explained the hospital's design, the staff's credentials, the services they provide etc. etc. It was obvious that these people had nothing to hide, which made me very comfortable. I made an appointment for one of my dogs to have a check up by one of the vets and found the doctor to be very thorough and friendly. She asked me a lot of questions about my dog and explained everything she was evaluating during my dog's exam. She answered all of my questions and also discussed several things that were important for me to know in order to better care for my dog. It felt like she really wanted to take the time to get to know me and my dog. I found the staff to be professional, caring, thorough and informative. I wish my own family's doctor's office ran this well. My brother subsequently boarded his three dogs at Polo Springs and was also very impressed by the facility and the hospital's level of care. He felt like the staff really did their best to have his dogs' stay be as much like home as possible.
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