As with other reviewers in the Gainesville area, I received disappointingly rude service from the technician who was dispatched to my home (Nate). He was impolite and generally unpleasant to have in my home. He did not seem to like his work, or the people he serves. I am not sure why this has not been addressed previously, based upon other feedback Bertie has received.\r
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Adding to the poor experience, the repair was simple, but expensive! It was unfortunate, because I had heard such good things about the company. I guess I was misled. I would recommend going with another company if you care about customer service.
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