I was very dismayed with the service I received at Northwood. Our normal vet recommended we go there to have a biopsy done of a tumor that she could not get to. Upon arriving for our appointment, the vet we were schedule to see said it was premature for him to be involved and wanted us to see his colleague. They performed the same set of tests our vet did (she faxed them all the results) - then called me to say they needed to do a biopsy. That was the entire reason I drove an hour to see them. Then, when I go to pay the bill, they mix up my paperwork. I paid, but they called 20 minutes later asking me to come back because I paid the wrong bill and my balance was actually twice that amount. I will not go back there - I will not recommend them and when my biopsy results come in, they are not to call me, but my vet. Basically I feel screwed out of $1000 to confirm that my dog has cancer and only 6 months to live.
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