My wife and I had purchased 4 acuras from this dealership over the last 12 years. No big problems, as expected, since Acuras are reliable vehicles. This all abruptly changed when we purchased our 2010 Acura MDX. A week after the purchase, I get a call from the salesman that they could not locate a copy of my driver's license and I would have have to drive back to the dealership to submit it - no faxes allowed. Well, after fighting rush hour traffic to comply so I could get my tags and registration, I was greeted by extremely unhelpful and unprofessional staff, including management. It was apparently my fault there was no copy of my license on file despite clearly having given a copy in order to purchase or even test drive the vehicle initially. Instead of apologizing for my inconvenience, the staff then proceeded to inform me that I needed to be ""nice"" if I expected anyone to help me. The fact that I had purchased a $ 50,000 vehicle plus 4 other Acuras never crossed their mind. I filed a complaint with Acura customer relations who were equally ineffective in resolving this matter. 2 weeks after my temporary tags expired, I finally got my permanent one. I thought my dealings with the dealership were complete - but - no - at 3000 miles on my MDX I had multiple battery warning lights come on - hard starts - warnings to turn off all unecessary electronics and the heat in the middle of December. Multiple trips to the dealer to attempt to fix the issue proved fruitless. The service people were rude at best and insulting at their worst. Everything was always someone else's job or responsibility. Not willing to help or offer a loaner vehicle. I was told that no warnings ever existed despite having photographed them with my I phone - apparently I had fabricated these warnings and the hard starts???? Let me now just say I no longer have this vehicle and am now a proud owner of a Toyota Highlander.
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