I booked a 16/18 passenger limo for my wedding day to drive around my wedding party. We had 14 adults and I wanted to make sure we had plenty of room. Well, a far from glamorous limo showed up that could barely squeeze 12 of us. The driver said this was a 12/14 passenger. I complained obviously but was so limited on time that we drove around in it (the extra people following in a car behind!!!) and Id call the company after. I made it VERY clear to the driver that this was incorrect and that I would be calling the company. Later when I called, the insisted they sent me a 16 passenger (even after the driver clearly told me it was a 12/14) and the driver had no comments about anything being wrong. We went back and forth for a long time and ultimately they didnt care and I didnt get a cent back. Also, everytime I called when planning I got a different price depending on who I talked to. I finally talked to the guy in charge and thought I had it worked out.. Ultimately... I paid waaaaay too much, got a crappy limo, and we didnt even fit in it!! HORRIBLE!
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