I first took my car years there ago to Darrin, who was a creative-problem solver but has since left. I have never met Mike who is getting a rave review from one reviewer below. The only person I've been interacting with for years since is Sam. He gave me fine service 3 times, and a fourth time we paid $600 to get our old Suburban to stop jerking, but the service didn’t fix it. We weren’t upset because we did get value from the tuneup and know some old car issues can be hard to pinpoint.\r
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Most recently when I was quoted work, it was not fully explained that the fix was likely to solve the problem but may not, and then I could be looking at thousands of repairs for engine trouble (for a 9-yr-old car worth barely $2K if that). I went ahead with $1200 in work and on the day I was supposed to pick the car up got this bad news, putting me in a really awkward and shocked situation.\r
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When I went back to see him I was relieved that he wanted me to leave there happy and came up with a solution that worked for us both. When someone is willing to fix things, that is decent and it was clear that neither of us wanted to wreck the other's day.\r
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I have taken 3 cars to him in years past and hoped for enough info to make decisions on expensive repairs. He was not thinking ahead about how one of the possible outcomes could impact me financially, which is specifically what I feel I am paying an expert for, to give me the bottom line and the potential costs if one of the outcomes could involve a boatload of money more. Bascially to always clarify the worst case scenario, even if it's unlikely that will happen. He made good on the situation after we talked it through.
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