I went there today and had one of the worst experiences that I have ever had at a salon. This was my second visit. The first was about two years ago. On the first visit I didn't like the fact that the stylist relaxed my entire head when I only needed a 6 week touch up. She even asked me how long it had been since my last relaxer and I told her six weeks; as if that even mattered. My hair came out looking very nice so I decided to try them again; but this time I relaxed my hair myself the night before. The experience was horrible from the time I got there today until the minute I left.
1. They have horrible customer service skills.
2. The stylist continually burned my scalp with the blow dryer, and even when I yelped out ""ah"" and moved away on more than one occasion she made no accomodations, nor did she apologize.
3. I went there for a wash, depp conditioner (the $15 conditioner), and a one inch trim which cost me $70. I think I paid about this much, if not less, the first time I went and got the same cost conditioner, a relaxer, and a trim. Either prices have gone up or I got ripped off.
4. I spent most of the time straining my neck while she blow dried my hair, yanking it with a round boar bristle brush.
I really went to get my hair cut in a bob style but with the way things were going I was scared she would mess it up. Per the impression I was getting from this place, I was not very confident in her or any of their ability to really cut or do a somewhat complicated style. I don't think this is the place to go to if you are concerned about the health of your hair or improving it, because they don't seem to be. Needless to say, I will not be going back.
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