I had originally booked this hotel for my trip to Miami, but cancelled it well before the deadline. The hotel STILL charged me and, they actually charged me $219 more than they should have. I called the hotel reservation line and they were NOT helpful and told me to call back later. I finally called the booking agency, who, after a long time was able to talk to someone. However, hotel said that the charge would not clear for couple of days. Good thing they did this the DAY before I was supposed to leave for Miami.
more