I took a pair of Ferregamo sandals purchased in Milan around 12 years ago. I love these sandels and hoped Shoe Savers would help refurbish them. They (both the owners) were rude and insulting.
They may be very good at what they do but they need to learn how to be polite and courteous.
I WOULD NOT recommend using them.
If my doctor treated me this way I'd FIRE him!
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