I took my grandma's VCR...yes VCR because one of the heads in the VCR broke. I told her to buy a dvd player instead but she said that all her oldies are not in dvd and are only in VHS. Nevertheless I took it in..they did not have the part that needed to replaced they'd said it was going to be really difficult to find and that I should call in a day to see if they could track it down. One of the guys called me a couple of days later saying that he had seen the part I needed at a swap meet and bought it..I took the VCR back and they fixed it. They went above and beyond.
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