HIP has been an experience living in, and not a good one at that. Their policies appear to be as standard as any other apartment company, but after living in an apartment owned by them, I will never do so again. I have been living in one for 9 months now. All of the windows in the apartment leaked when we first moved in, and began growing mold. maintenance has looked at the worst window 2 times now, and have still not fixed it, and instead did a cosmetic cover-up job for the mold problems. Mold has also appeared on walls around our water heater, and kitchen walls.
We were charged late fees because of a garage rental unit they did not bill us for, and then accused us of not paying on time. This could be arguable, as it may be our responsibility as tenants, but when they didn't send notices or a bill some discrepancy occurred.
Lisa, the general receptionist is clumsy and very slow at feedback in many situations. The maintenance has had a bit of a lip on them, for being a bunch of old males, you would expect someone a little more mature.
Other thoughts - kids often play in the halls and are noisy. The master bedroom booms with sounds from running water when the shower is turned on. Good parking space overall. When we first moved in the doors were built poorly so they didn't close. If you are in your bathroom, you can hear the tenant using the bathroom or often talking if they're loud (suspicion the vent fans are linked together, as terrible smells have come into our bathroom from other apartments also).