Held my stuff hostage at 9:00 at night until I gave them $400 cash! The driver said it was an additional carry fee and he wouldn't let me refuse even when I asked him multiple times to leave my belongings 75 feet from the truck, or just to take them off the truck.
It was the most horrific experience! I never write reviews and I feel so taken advantage of that I never want this to happen to anyone else! I would give them 0 stars if I could.
I chose this company initially, because I was really comfortable with their policies and everyone I talked to on the phone was really helpful and I thought I would be able to budget better since they charge by the cubic foot and not by the weight estimate. I really wish I had read some of the reviews on here and listened to them.
The driver arrived over 2 hours after me, after a one day, long distance move. This wouldn't have bothered me except I believe he did it because he knew that the office would be closed so I couldn't call to verify the additional charge he was imposing. I was in tears and had to drive around a new city at 9:00 pm searching for an ATM to take out $400 in cash. I feel completely taken advantage of. I was put in an unsafe situation and when I filed a claim with the company, they didn't take any corrective action.
I also believe that most of the good reviews on here, the company wrote themselves. That's how slimy they are!
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