I dropped off my bischon at 8:30 this morning. It is now 5:30 p.m. and he wasn't done when I got there 30 minutes ago! Unbelievable! HE WAS THERE FOR 9 FREAKING HOURS!!! What could the employees be doing to take this long? Then the lady had the nerve to say, ""Well, you should've bathe him first before you dropped him off this morning."" ARE YOU FREAKING SERIOUS???!!! The last time I checked, this is a freaking pet grooming place! Why in the hell would I bathe my pet when it is your freaking job to make him look and smell good??? I was beyond livid showing up there after 9 hours and my poor puppy was not done!!! My dog did not have a single mat, so there's no way that this was the cause of the delay, but the poor staffing and laziness of the staff were the reasons why I was so mad!!! They don't do appointments, and since my dog has been there since 8:30, why in the hell do they not know what ""first come, first serve"" means? For all of you looking for a pet grooming place, run away from helga's. They're a serious waste of your time and money, service is extremely poor, and quality of performance is way substandard. I REPEAT, DO NOT TAKE YOUR DOG TO HELGA'S!
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