My sister had a 2:50 a.m. pickup for an international flight from Newark Airport. When the van didn't arrive, I called SuperShuttle, waited about 15 minutes to get an agent who told me the van would arrive in 2 minutes. It didn't. By now it was after 3:30. At 3:47 an empty van finally arrived, so the delay wasn't because of other clients. The driver said he just received the pickup call!
Fortunately, we had allowed extra time, but I am now waiting to see if she made her flight.
I will never use SuperShuttle again. It is just too unreliable.
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