We ordered about $5,000 worth of appliances to be delivered to our home. Our delivery window was scheduled from 5pm to 9pm. Unfortunately at 9pm, our help we had to help bring the items inside had to leave. At 9:06pm, 2 men showed up with our new range and fridge. Our house has an entry with 4 steps up the front porch. The men very rudely said they would not be carrying the items up the stairs unless we paid an additional delivery charge of $25 per item which had not been previously disclosed to us. We had a total of 5 items and of course questioned the charges over such few steps and the fact they were late and we had to send our help away because of this. The men were very rude and hostile doesn't begin to describe it. We felt extremely threatened standing in a dark front yard with two hostile men screaming at us. Because of this we decided that they could just leave the items in our garage that doesn't have any steps and isn't behind closed doors where we would be alone with the delivery men. Now we will also have to pay to have the items delivered inside our home by another company. After our past business of spending over $12,000 with this company and being pretty loyal, we have now decided that because of the two men and their hostility and rudeness that we will be taking our business elsewhere. We planned to spend about $10,000 on additional appliances in the course of the next few months with AJ Madison but not anymore. I would hope this was just a fluke from a couple of grumpy men that had a long work day, but after reading all of the other awful reviews posted across the web, from all over the country- I see that we are not alone. Please thank twice before placing an order for delivery with AJ Madison. I know the amount of our orders are minimal to the overall volume in sales this company sees so a loss of one customer is not going to make them frown, but please if you care about you and your family's safety- please think twice before allowing these men in your home! Hopefully AJ Madison will listen to their customers complaints and will soon make some changes.
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