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Lack of Professionalism & Compassion - Review by citysearch c | Lake Worth Animal Hospital

Lake Worth Animal Hospital

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Lack of Professionalism & Compassion 4/16/2011

Having been several times for my own pets and lastly for a stray kitten with a broken leg, I would never again recommend Dr. Morales or Lake Worth Animal Hospital. Having been unsatisfied with the treatment she gave my pets (2 cats) I stopped going to Dr, Morales as I found her to be inconsistent in treatment and her staff to be incompetent and borderline rude. I repeatedly got the impression she gave unnecessary medical services to drive up her bill. This was reconfirmed recently when I returned to Dr. Morales with a kitten in urgent need (my new regular vet being unavailable.) I was made to wait around for 4 hours while her and her staff chatted about unrelated issues in other rooms, went to fetch lunch and took and retook failed xrays (due to the technician's incompetence.) I and a 4 week old stray kitten with a severely injured leg (later to be amputated) waited 3 hours for Dr. Morales and her staff to get their act together and give us a prognosis. Long story short, the leg had to be amputated ($700 which had to be paid on the spot, Morales would not even consider a payment plan despite my past perfect payment history with her) something they would have know had they removed the bandage on the leg of the kitten ($33 bandage removal charge) prior to taking xrays ($80 charge.) A few phone calls later I found a better option elsewhere for the kitten, paid up my $158 vet bill and left Lake Worth Animal Hospital never to return. Lack of professionalism, lack of compassion, lack of ""morals."" I strongly urge anyone considering going to this practice to reconsider and look elsewhere. more
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