I've been in the fitness industry for over 15 years and finally opened my own gym. I needed serious help in the layout, functionality and budget for my new business venture. Innofit Inc. supplied everything from the CAD drawings (3 times) for a custom layout, worked within my parameters, all within the budget I had given - No surprises, no up-sell tactics - only what I asked for and more. I had an issue with some damage from the shipping company on one of the LifeCycles and Innofit quickly replaced the damaged part and assisted in the claim to the shipping co. Considering the time this company invested in my order I will be back with future business.