I am not one to go online and write reviews but I had such a horrible experience with United Cab I felt as if writing a review online was very necessary!
Saturday night we jumped in a United Taxi to catch a ride across town, about a 25 minute drive. The driver was such an awful driver I had to ask for a bag to throw up in bc I was so car sick. I then get home and run inside to get more cash. Meanwhile my friend grabbed all of our stuff out of the cab. I then paid the driver and walked inside. As soon as we shut the door I realized she didnt have my cell phone and she thought I had taken it into the house already. We immediately called the company to try to get a hold of the driver. This went on for 30 minutes that night and for two days following the incident. NO ONE was helpful. I was finally directed to Paul, in the HR department, who told me he would call the driver and try to locate the phone. An hour later I called to check on the situation and he basically told me he hadnt even called the cab driver and that he had more important things to do than to call around trying to find my cell phone I left in the cab. I was livid and asked to speak to someone above him about the matter. He then yelled over to a woman named Diana and asked her for her extension so I could talk to her. Shes clearly sitting right there and heard the whole conversation and had no problem with the way she was talking to me.
I then left for work and asked my mom to please call her and deal with it all. Diana then gave my mom the same lecture about ""having more important things to do"". When my mom asked who the owner of the company was Diana got very angry and told me mom she didnt know and that if she didnt it wouldnt be her business to tell my mother. I could not believe a company like this even existed.
Lets just say it took my father going down to Cass St. to sit there while they called the cab driver and located my phone.
I will NEVER again use this company!!!!!
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