I left a mint strat there for 2 weeks to have some mods done. 5 weeks later, I did not have all the mods done and he had broke the neck at the nut trying to replace it. If you are a pro guitar player, this is the place to go. If not, you are treated pretty poorly. And yes, customer service sucks. John Jordan was a great one to take your guitars to in the EastBay, but he has gone to making violins, etc.. full time now. Good Luck
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