I have had some bad expericenes with AC techs. Not being a AC tech, I have had my new house 5 years and fired 2 companies. you can never besure what techs tell you, but Joe took his time to explain and what he was saying fit the common sense test. And he did not try to impress me with terminalogy that I could not realt to, to make him sound better. Used real relatealbe terms. 10 years will tell me if what was said is true. ;-) I feel better as well the tech that installed my unit was the same tech that worked on my other AC system last year. I have never see the same tech twice in other companies, that is a true sign of a company.
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