Many many thanks to Natalie O. and Kiva!!! I had purchased a Nike running jacket 2+ months ago online from Paragon. I loved this jacket for all of its bells and whistles, and being a GREAT water/windproof option for cold/wet weather in NYC. Unfortunately, the toggles on the inside part of the jacket rubbed up against and destroyed my running tights and shirt, neither of which I had bought at Paragon.
I asked Natalie (a store manager, I believe) what options I had, and she was IMMENSELY helpful! I had the option of either replacing the jacket or getting a store credit towards another jacket...or even having them send it back to Nike for me. Kiva (in the women's running apparel department) helped me find another running jacket (made by Gore), running tights to replace the destroyed ones (even though I hadn't bought those at Paragon), as well as a shirt to replace to destroyed one. They didn't have the exact shirt, so they gave me 20% off another shirt (similar to the one that was ruined).
Not only was Natalie so helpful with logistics (I didn't have the receipt, and she found my purchase in the computer anyway, with my credit card number) but Kiva was also very helpful with finding many options with which I would be happy, and sizes that worked for me.
THANK YOU AGAIN to Natalie and Kiva!
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