I've used Video Wholesale a few times in the past with great results. My friend was having trouble pulling data off of her external hard drive and I recommended them to her. I was horrified with the way they treated her. Her boyfriend backed up her computer onto an external hard drive. Shortly after, he died suddenly during a ski trip. She had thousands of pictures of their time together that she wanted to access. She could see the files on the drive but we couldn't open them. She talked to several people and another computer shop when I recommended Video Wholesale because there were lots of reviews online about this particularl hard drive re-writing over the data once it was plugged back into a computer. My husband is a software engineer and he looked at the drive and could see all the programs but the software was missing to extract them and there were no online manuals. When my friend called the first time to see if they had time, the response she got was ""we might be able to get the data off depending on how much you've screwed it up."" I went with her to drop off the drive. The gentleman taking the order did not want any information from us. I tried to tell him we could see all the files but didn't know what software to use. My friend tried to ask about pulling the files off and onto something besides the external hard drive. The response we got was ""we don't need any infomation from you but we're happy to listen to you just talk."" Well, they looked at the drive and said yes, you just need to download the software. As if we didn't know that. And they did tell us which file to download which was helpful. But, they wouldn't pull the files off the drive for her. They still charged her for the service which I'm sure took 5 minutes. I had hoped to help a friend out during a difficult time and I was very embarassed about taking her to a place that was rude and not willing to help. I wonder what has changed at a shop that used to be great. Can no longer recommend.
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