Over the past five years, I've gotten to know The Car Store pretty well and vice versa. I think the service department manager, Will, is awesome and very helpful. I have been very satisfied with the work they've done for me. I bought my Subaru from them and have been taking it there to be serviced ever since. The service is good and professional, they know what they're doing.
Sometimes, when calling, it's hard to get through to the service department, and people are a little rude until you actually reach the service department where they're a lot nicer. So that can be off-putting to some customers.
I think that The Car Store had a reputation around town as not being a very friendly place to be. To be honest, I think the customer service has steadily gotten better over the years. I'm not sure how the sales department is, but the service department has definitely improved over time.
Anne Hill
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