I don't even want to give these guys ONE star. I took a part off my washing machine to A&E to have them check and see if it was defective. They told me it was seized and sold me a new pump. I signed the credit card slip, they gave me the defective part, along with the new part and an invoice, which WAS NOT signed by me. The credit card slip made no mention of there being no returns on electrical parts and it was not told to me verbally. When I got home, having seen how A&E tested the 'defective' part, I tested it myself and it spun freely. I cleaned it out, reinstalled it and the machine works just fine! I never removed the new pump from the box. I took it back and was told there was no return on electrical parts! These guys are out and out shysters! Must have been the owner looking for a quick buck who 'tested' the part. I offered to pay a restocking fee AND even take a credit to be used in the future but no dice. I am stuck with an unopened box with a part I will never use, to the tune of $100.
MY tenant needed a part for her washer the other day - I recommended another appliance repair shop and she went there and I will do that ANY time someone says they are looking for appliance repair!
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