Before you read my review click on a few members that have written gleaming 5 star reviews of this place. You'll find they're all the same person writing reviews for the same 3 or 4 businesses. The company is clearly aware of its poor service and instead of addressing the issue is posting fake reviews to makes themselves LOOK better. This only adds merit to my HORRIBLE experience with these loosers detailed below. I generally write all my reviews on Yelp, but I'm so absolutely fuming at these crooks, I'm posting here as well.
Active Appliance was sent out my my home warranty company American Home Shield to fix a broken downdraft on my stove. The technician came out, examined the unit and determined that he needed to order a part. He came back a week later and installed the part. Later I notice that the front cover was missing - I wasn't there when he did the repair. I called Active Appliance and they called the technician who said he didn't have it. They denied any responsibility and made not attempt to rectify their mistake. [The guy probably set it down in his truck and forgot about it. Common, I have no reason to make a fake accusation. I just want my FREAKIN part replaced! Its been there for 10 years and now its gone]
After going around in circles with 2 incompetent representatives & a manager for HOURS over several days, the conclusion was that I had to send them a picture of the unit with the missing part so they could ""open a case"" and file a claim thru their insurance. (Mind you this is probably a part that costs them less than $80) So, I sent them a picture and, guess what? A lovely email response from the Customer Service Manager Francis Salazar saying: ""We will not be able to replace the part."" Just glorious!
I know what your thinking... Call the warranty company. Well, I did that too. Same thing. Round and round and in the end all they do is point the finger and tell me to take it up with Active Appliance. (Review for the warranty company forthcoming)
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